Privacy Policy

This Privacy Policy describes how Axle Platforms LLC (“Company”) collects, uses, stores, and protects information provided through our websites, client websites, dashboards, and services.

1. Information We Collect

We may collect information including:

• Name
• Email address
• Phone number
• Business information
• Service request details
• Messages submitted through forms
• Technical data such as IP address and browser type

2. How Information Is Used

Information is used to:

• Provide and operate services
• Display inquiries to clients via dashboards
• Communicate with users and clients
• Improve website functionality and performance
• Process payments and manage subscriptions

3. Client Website & Lead Data

Websites built and managed by the Company may collect customer inquiries and lead information on behalf of the Client.

This information may be stored and displayed in dashboards accessible to the Client.

The Client is responsible for how they use this information, including compliance with applicable laws regarding communication and data handling.

4. Communication & SMS

Information submitted through forms may be used to send responses via phone, SMS, or email.

Clients using messaging features are responsible for obtaining proper consent before contacting customers.

The Company does not guarantee compliance with messaging laws and does not provide legal advice regarding communication practices.

5. Cookies & Tracking

We may use cookies and similar technologies to improve user experience, analyze traffic, and enhance functionality.

6. Third-Party Services

We may use third-party providers for:

• Hosting
• Analytics
• Email delivery
• Payment processing
• Communication services

These providers may process data as necessary to perform their services.

7. Data Retention

We retain data only as long as necessary to provide services.

We do not guarantee permanent storage or retention of any data, including customer inquiries or dashboard records.

8. Security

We take reasonable measures to protect data, but no system is completely secure. We cannot guarantee absolute security.

9. Data Sharing

We do not sell personal data. Data may be shared only when necessary to provide services or comply with legal obligations.

10. User Rights

Users may request access, correction, or deletion of their personal data by contacting us.

11. Limitation

The Company is not responsible for how Clients use or manage customer data collected through their websites.

12. Changes to Policy

This Privacy Policy may be updated at any time. Continued use of services constitutes acceptance.

13. SMS Communication & Consent

By providing your phone number through our website forms or by contacting a business using our platform, you consent to receive SMS messages related to your inquiry, appointment scheduling, or follow-up communication.

Message frequency may vary depending on your interaction. Message and data rates may apply.

You can opt out of receiving SMS messages at any time by replying STOP. For assistance, reply HELP or contact us at support@axlestack.com.

AxleStack does not send unsolicited messages. All SMS communications are initiated based on user interaction with a business using our platform.

14. Contact

support@axlestack.com