Terms of Service

1. Services

Axle Platforms LLC (“Company”) provides website design, local SEO website systems, hosting, and related support services for service businesses.

2. Pricing & Plans

3. Minimum Commitment

The $149/month subscription requires a minimum 12-month commitment.

If the Client cancels or stops payment before completing the 12-month term, an early termination fee of $3,000 will be charged.

This early termination fee reflects the cost of design, development, setup, structure, and launch work provided at the beginning of the service.

The parties agree that this early termination fee represents a reasonable estimate of the damages the Company would incur in the event of early cancellation or payment default and is not intended as a penalty.

After the initial 12-month period, the subscription continues on a month-to-month basis unless canceled.

4. Delivery Timeline

Websites are typically completed within approximately 2-3 weeks after all required business information is received from the Client.

Delays in providing content, approvals, or feedback may extend the timeline.

Any timeline provided by the Company is an estimate only and is not a guarantee of completion by a specific date unless expressly agreed in writing.

5. No Refunds

All payments are non-refundable once processed. This includes subscription payments, one-time purchases, hosting fees, and additional services.

6. Billing Authorization

By subscribing, the Client authorizes recurring billing for all applicable subscription charges.

The Client is responsible for maintaining valid payment information. Failed, reversed, disputed, or declined payments do not relieve the Client of any contractual obligations under these Terms.

Failure to maintain valid payment information or failure to make timely payment constitutes a material breach of this Agreement.

7. Auto-Renewal

Subscription services automatically renew each billing cycle unless canceled.

Following the initial 12-month commitment period, the subscription renews on a month-to-month basis until canceled by the Client or terminated by the Company in accordance with these Terms.

8. Cancellation

Subscription services may only be canceled after the initial 12-month term.

Cancellation must be requested prior to the next billing cycle.

One-time website purchases are final once work has begun.

9. Late Payments

Payments more than 7 days late may result in service interruption.

Payments more than 30 days late may result in full suspension of services.

Access to the website, hosting environment, dashboard, forms, leads, edits, maintenance, and related services is contingent on active payment status.

In the event of non-payment, the Company may immediately restrict access, disable services, suspend the website, or remove access to the dashboard until the outstanding balance is resolved.

The Company may pursue all available remedies for unpaid balances, including suspension, termination, collections, legal action, and recovery of enforcement costs.

10. Ownership

Subscription websites remain the property of the Company.

One-time purchase websites transfer ownership upon full payment, excluding hosting and third-party services.

All intellectual property rights in subscription websites, including but not limited to the design, structure, layout, code, visual system, technical implementation, conversion framework, content framework, and platform architecture, remain the exclusive property of the Company unless expressly transferred in writing.

11. Scope of Work

Services are limited to reasonable updates to existing website content.

Unlimited edits do not include adding pages, new features, or major redesigns.

The Company reserves the right to determine, in its reasonable discretion, what constitutes a reasonable request under the unlimited edits policy.

Requests that materially expand scope, require new design systems, involve custom development, or create significant technical complexity may be quoted separately.

12. Communication Consent

By submitting your information, you consent to being contacted via phone, SMS, or email.

13. No Guarantees

The Company does not guarantee rankings, traffic, leads, or revenue. Results depend on external factors beyond Company control.

14. Limitation of Liability

The Company is not liable for any business losses or damages resulting from use of the website or services.

To the fullest extent permitted by law, the Company shall not be liable for indirect, incidental, special, consequential, punitive, or exemplary damages, including but not limited to loss of profits, loss of revenue, loss of data, loss of leads, loss of opportunity, business interruption, or reputational harm.

The Company’s total liability arising out of or relating to the services shall not exceed the total amount actually paid by the Client to the Company during the three months immediately preceding the event giving rise to the claim.

Except to the extent prohibited by applicable law, all services are provided on an “as is” and “as available” basis without warranties of any kind, whether express, implied, statutory, or otherwise, including but not limited to any implied warranties of merchantability, fitness for a particular purpose, title, non-infringement, uninterrupted availability, error-free operation, or fitness for any specific business result.

15. Acceptable Conduct

Services may be terminated for abusive behavior, illegal activity, or unreasonable conduct.

16. Hosting

Hosting is included only in the $149/month subscription.

Purchased websites require a $39/month hosting plan to remain active.

17. Governing Law

This Agreement shall be governed by the laws of the Commonwealth of Virginia.

Any dispute, claim, or controversy arising out of or relating to these Terms, the website, the services, or the relationship between the Client and the Company shall be brought exclusively in the state or federal courts located within the Commonwealth of Virginia, and the Client consents to the personal jurisdiction and venue of such courts.

18. Indemnification

The Client agrees to indemnify and hold harmless the Company from any claims, damages, or liabilities arising from use of the website, business operations, or provided content.

This obligation includes, without limitation, claims arising out of the Client’s advertising, representations, customer disputes, legal compliance failures, sales activity, marketing activity, content submissions, and communications with customers or leads.

19. Service Level & Support

Standard requests are typically addressed within 1–3 business days.

Urgent issues are handled as soon as reasonably possible.

Work is scheduled based on scope and priority.

Any stated response or completion timeframe is an estimate only and not a guaranteed service-level commitment unless expressly agreed in writing.

20. Client Data & Dashboard Usage

The Company may store, process, and display customer inquiries, contact details, messages, and other lead information submitted through the Client’s website, forms, or dashboard for the purpose of providing services.

The Client retains responsibility for how collected data is used in their business operations, including any follow-up, communication, or recordkeeping related to customer inquiries.

The Company does not guarantee permanent data storage, backup availability, or indefinite retention of dashboard or lead data unless expressly agreed otherwise in writing.

The Client is responsible for complying with all applicable laws relating to the collection, storage, access, use, and handling of customer data.

The Company shall not be liable for loss, corruption, unavailability, deletion, delay, or interruption of dashboard data, lead records, or inquiry history.

21. Communication Compliance

The Client is solely responsible for obtaining any required consent before contacting customers or leads by SMS, phone, voicemail, email, or other communication methods.

The Company is not responsible for violations of telemarketing, texting, privacy, spam, or communication laws committed by the Client.

Any tools, dashboards, automations, or messaging-related features provided by the Company are supplied as operational tools only and do not constitute legal compliance advice.

22. Design & Technical Implementation Control

The Company retains final discretion over design direction, page structure, technical implementation, hosting environment, and performance-related decisions necessary to maintain quality, consistency, speed, and best practices.

Client requests that materially reduce performance, create technical risk, conflict with platform standards, or undermine implementation quality may be declined or modified by the Company.

23. Third-Party Services

The Company may use third-party providers for hosting, analytics, domains, forms, email delivery, payment processing, dashboard infrastructure, automation, or communications.

The availability, uptime, features, and performance of such third-party services are outside the Company’s direct control.

Additional charges may apply where third-party tools, premium integrations, or external services are required for the Client’s project or requested functionality.

The Company shall not be responsible for errors, outages, delays, pricing changes, policy changes, feature removals, suspensions, or failures caused by third-party vendors or infrastructure providers.

24. Suspension & Termination by Company

The Company reserves the right to suspend or terminate services for non-payment, breach of these Terms, abusive behavior, misuse of services, unlawful conduct, or other circumstances that materially interfere with the Company’s ability to provide services.

Upon termination, website access, hosting, dashboard access, edits, or related services may be restricted, removed, or discontinued.

25. Changes to Terms

These Terms may be updated at any time. Continued use constitutes acceptance of the revised Terms.

26. Contact

support@axlestack.com

27. Subscription Ownership & Use Restrictions

Websites provided under the $149/month subscription remain the exclusive property of the Company at all times.

Upon cancellation, non-payment, or termination of the subscription, the Client loses all rights to use the website, including its design, structure, layout, content, and underlying system.

The Client may not copy, reproduce, replicate, reverse engineer, scrape, mirror, imitate, or create derivative works based on the website or any portion of it.

Unauthorized use, duplication, imitation, export, reconstruction, or replication of the website may result in legal action.

28. Early Termination Fee

The $149/month subscription requires a 12-month commitment.

If the Client cancels or stops payment before completing the 12-month term, a termination fee of $3,000 will be charged.

This fee reflects the cost of design, development, system setup, structure, and launch work provided at the beginning of the service.

This early termination fee applies instead of any claim that the Client may continue using the website without completing the agreed subscription term.

The parties agree that this early termination fee constitutes a reasonable measure of liquidated damages arising from early termination, default, and disruption of the agreed service term, and is not intended as a penalty.

29. Force Majeure

The Company shall not be liable for any delay, interruption, suspension, or failure to perform caused by events beyond its reasonable control, including but not limited to natural disasters, power outages, internet outages, labor disputes, governmental action, cyberattacks, platform outages, vendor failures, infrastructure failures, acts of war, terrorism, or other force majeure events.

30. Entire Agreement

These Terms constitute the entire agreement between the Client and the Company with respect to the services described herein and supersede all prior or contemporaneous discussions, representations, proposals, understandings, or communications, whether oral or written.

No verbal statement, sales message, informal assurance, or prior conversation shall modify these Terms unless expressly confirmed by the Company in writing.

31. Severability

If any provision of these Terms is found unenforceable or invalid, the remaining provisions shall remain in full force and effect.

32. Collection Costs & Enforcement Expenses

The Client agrees to pay all costs incurred by the Company in collecting unpaid amounts or enforcing these Terms, including but not limited to attorneys’ fees, court costs, filing fees, collection agency fees, administrative expenses, and related enforcement costs to the fullest extent permitted by law.

33. Injunctive Relief

The Client acknowledges that unauthorized use, copying, imitation, replication, or misuse of the Company’s intellectual property, website systems, design structure, code, or proprietary materials may cause irreparable harm to the Company for which monetary damages alone may be inadequate.

Accordingly, the Company shall be entitled to seek injunctive or equitable relief, in addition to any other remedies available at law or in equity, without the necessity of posting bond where permitted by law.

34. Material Breach

Any failure by the Client to make timely payment, maintain valid billing information, comply with ownership restrictions, or adhere to these Terms shall constitute a material breach of this Agreement.

Upon material breach, the Company may immediately suspend, restrict, or terminate access to the website, dashboard, hosting, and all related services.

35. No Waiver

The failure of the Company to enforce any right or provision under these Terms shall not constitute a waiver of that right or provision.

36. Service Modifications

The Company reserves the right to update, modify, improve, reconfigure, replace, suspend, or discontinue any feature, workflow, technical component, support process, or operational aspect of the services at any time, provided such modification does not fundamentally eliminate the core contracted service during an active paid term.