Terms of Service

1. Services

Axle Platforms LLC (“Company”) provides website design, website setup, website hosting, maintenance, small content updates, dashboard access, and related support services for contractors and local service businesses.

AxleStack Cuts is a service operated by Axle Platforms LLC. Axle Platforms LLC, through AxleStack Cuts, provides website setup, website design, website hosting, basic maintenance, small content updates, booking link placement, contact information placement, and related support services for barbershops and local service businesses.

2. Pricing & Plans

3. Minimum Commitment

Monthly hosting, maintenance, and care plans are billed on a month-to-month basis unless otherwise stated in writing.

The initial setup fee is non-refundable once work has begun. This includes the standard $499 website setup fee and the $249 AxleStack Cuts setup fee.

4. Delivery Timeline

Standard AxleStack websites are typically completed within approximately 2–3 weeks after all required business information is received from the Client.

AxleStack Cuts websites are typically completed within approximately 5–7 business days after all required barbershop information is received from the Client.

Delays in providing content, approvals, account access, business information, photos, domain access, booking links, or feedback may extend the timeline.

Any timeline provided by the Company is an estimate only and is not a guarantee of completion by a specific date unless expressly agreed in writing.

5. No Refunds

All payments are non-refundable once processed. This includes setup fees, monthly hosting, maintenance or care fees, dashboard access, additional services, and any separately quoted project work.

By purchasing, the Client acknowledges that services begin immediately and that digital work, setup work, development work, maintenance work, and hosting services cannot be returned, reversed, or undone.

6. Billing Authorization

By subscribing, the Client authorizes recurring billing for the applicable monthly hosting, maintenance, or care plan.

The Client authorizes the Company to charge any outstanding balance, including unpaid invoices, hosting charges, maintenance charges, care charges, additional services, or enforcement costs, using the payment method on file.

The Client is responsible for maintaining valid payment information. Failed, reversed, disputed, or declined payments do not relieve the Client of any contractual obligations under these Terms.

Failure to maintain valid payment information or failure to make timely payment constitutes a material breach of this Agreement.

7. Auto-Renewal

Monthly hosting, maintenance, and care services automatically renew monthly unless canceled by the Client before the next billing cycle.

8. Cancellation

Monthly hosting, maintenance, and care services may be canceled before the next billing cycle.

Cancellation must be requested prior to the next billing cycle.

The initial website setup fee is final and non-cancelable once work has begun.

If the Client cancels the monthly hosting, maintenance, or care plan, the website may require a separate hosting arrangement to remain active.

9. Late Payments

Payments more than 7 days late may result in service interruption.

Payments more than 30 days late may result in full suspension of services.

Access to the website, hosting environment, dashboard, forms, inquiries, edits, maintenance, care, support, and related services is contingent on active payment status.

In the event of non-payment, the Company may restrict access, disable services, suspend the website, or remove access to the dashboard until the outstanding balance is resolved.

The Company may pursue all available remedies for unpaid balances, including suspension, termination, collections, legal action, and recovery of enforcement costs.

10. Ownership

Ownership of the completed website transfers to the Client after full payment of the initial setup fee, excluding third-party services, licensed assets, dashboard systems, internal tools, reusable frameworks, reusable templates, and proprietary systems used by the Company.

Hosting infrastructure, dashboard systems, automation systems, reusable templates, internal workflows, and licensed software remain the property of the Company or their respective providers.

11. Scope of Work

The standard monthly hosting and maintenance plan includes hosting, uptime monitoring, SSL management, technical maintenance, and small content updates.

The AxleStack Cuts monthly hosting and care plan includes website hosting, SSL support, technical maintenance, and up to one small content update request per month for the barbershop website.

Small updates may include text edits, phone number changes, address updates, hours updates, service list changes, booking link changes, contact information changes, and small photo replacements.

Unused monthly update requests do not roll over. Additional update requests, larger changes, new sections, new pages, redesign work, custom features, expanded copywriting, integrations, or functionality changes may require additional fees.

Requests involving major redesigns, extensive copywriting, new page creation, advanced features, integrations, custom development, or expanded functionality may require additional fees.

The Company determines, in its reasonable discretion, whether a request falls within normal maintenance scope or requires additional project work.

12. Service Level & Support

Standard AxleStack support and update requests are typically addressed within 1–3 business days.

Standard small content update requests for AxleStack Cuts are typically addressed within one week after the Company receives the complete update request and any required materials from the Client.

Larger requests, unclear requests, requests requiring additional Client information, or requests outside the normal monthly hosting, maintenance, or care scope may take longer or may require a separate quote.

Urgent issues are handled as soon as reasonably possible.

Work is scheduled based on scope, priority, workload, and service type.

Any stated response or completion timeframe is an estimate only and not a guaranteed service-level commitment unless expressly agreed in writing.

13. Communication Consent

By submitting your information, you consent to being contacted via phone, SMS, or email regarding your inquiry, purchase, service request, or account.

14. No Guarantees

The Company does not guarantee rankings, traffic, leads, calls, reviews, revenue, search engine performance, Google Business Profile performance, or any specific business result. Results depend on external factors beyond Company control.

15. Google Business Profile

The Company may help Clients organize or display business information related to their online presence, including website links, hours, address information, service information, booking links, photos, and contact paths.

The Company does not own or control Google Business Profile, Google Search, Google Maps, or Google review systems and does not guarantee placement, visibility, rankings, reviews, profile performance, or approval of any Google-related listing or content.

16. Limitation of Liability

The Company is not liable for any business losses or damages resulting from use of the website or services.

To the fullest extent permitted by law, the Company shall not be liable for indirect, incidental, special, consequential, punitive, or exemplary damages, including but not limited to loss of profits, loss of revenue, loss of data, loss of leads, loss of opportunity, business interruption, or reputational harm.

The Company’s total liability arising out of or relating to the services shall not exceed the total amount actually paid by the Client to the Company during the three months immediately preceding the event giving rise to the claim.

Except to the extent prohibited by applicable law, all services are provided on an “as is” and “as available” basis without warranties of any kind.

17. Acceptable Conduct

Services may be terminated for abusive behavior, illegal activity, unreasonable conduct, misuse of services, or conduct that materially interferes with the Company’s ability to provide services.

18. Hosting

Hosting is included as part of the applicable monthly hosting, maintenance, or care plan.

Continued hosting, website availability, and system access are dependent on active monthly payment status.

If the Client cancels the monthly hosting, maintenance, or care plan, the website may require a separate hosting arrangement to remain active.

19. Client Content

The Client is responsible for providing accurate business information, service information, pricing information, photos, logos, contact details, booking links, and any content requested for the website.

The Client represents that they have the right to use any content, photos, trademarks, logos, or materials provided to the Company.

20. Client Data & Dashboard Usage

The Company may store, process, and display customer inquiries, contact details, messages, and other lead information submitted through the Client’s website, forms, or dashboard for the purpose of providing services.

The Client retains responsibility for how collected data is used in their business operations, including any follow-up, communication, or recordkeeping related to customer inquiries.

The Company does not guarantee permanent data storage, backup availability, or indefinite retention of dashboard or lead data unless expressly agreed otherwise in writing.

The Client is responsible for complying with all applicable laws relating to the collection, storage, access, use, and handling of customer data.

The Company shall not be liable for loss, corruption, unavailability, deletion, delay, or interruption of dashboard data, lead records, or inquiry history.

21. Communication Compliance

The Client is solely responsible for obtaining any required consent before contacting customers or leads by SMS, phone, voicemail, email, or other communication methods.

The Company is not responsible for violations of telemarketing, texting, privacy, spam, or communication laws committed by the Client.

Any tools, dashboards, automations, contact forms, booking links, or messaging-related features provided by the Company are supplied as operational tools only and do not constitute legal compliance advice.

22. Design & Technical Implementation Control

The Company retains final discretion over design direction, page structure, technical implementation, hosting environment, performance-related decisions, content structure, and technical implementation necessary to maintain quality, consistency, speed, and best practices.

Client requests that materially reduce performance, create technical risk, conflict with platform standards, undermine implementation quality, or interfere with the Company’s process may be declined or modified by the Company.

23. Third-Party Services

The Company may use third-party providers for hosting, analytics, domains, forms, email delivery, payment processing, dashboard infrastructure, automation, communications, or other service components.

The availability, uptime, features, and performance of such third-party services are outside the Company’s direct control.

Additional charges may apply where third-party tools, premium integrations, or external services are required for the Client’s project or requested functionality.

The Company shall not be responsible for errors, outages, delays, pricing changes, policy changes, feature removals, suspensions, or failures caused by third-party vendors or infrastructure providers.

24. Suspension & Termination by Company

The Company reserves the right to refuse, suspend, or terminate services at any time, for any reason, including but not limited to non-payment, breach of these Terms, abusive behavior, misuse of services, unlawful conduct, unreasonable requests, or circumstances that interfere with the Company’s ability to provide services.

Upon termination, website access, hosting, dashboard access, edits, maintenance, content updates, care, support, or related services may be restricted, removed, or discontinued.

Termination does not waive any unpaid balances or payment obligations owed to the Company.

25. Force Majeure

The Company shall not be liable for any delay, interruption, suspension, or failure to perform caused by events beyond its reasonable control, including but not limited to natural disasters, power outages, internet outages, labor disputes, governmental action, cyberattacks, platform outages, vendor failures, infrastructure failures, hosting provider issues, payment processor issues, acts of war, terrorism, or other force majeure events.

If such an event affects the ability to provide services, the Company may delay, suspend, modify, or discontinue affected services until normal operations can reasonably resume.

26. Changes to Terms

These Terms may be updated at any time. Continued use constitutes acceptance of the revised Terms.

27. Governing Law

This Agreement shall be governed by the laws of the Commonwealth of Virginia.

Any dispute, claim, or controversy arising out of or relating to these Terms, the website, the services, or the relationship between the Client and the Company shall be brought exclusively in the state or federal courts located within the Commonwealth of Virginia, and the Client consents to the personal jurisdiction and venue of such courts.

28. Indemnification

The Client agrees to indemnify and hold harmless the Company from any claims, damages, or liabilities arising from use of the website, business operations, or provided content.

This obligation includes, without limitation, claims arising out of the Client’s advertising, representations, customer disputes, legal compliance failures, sales activity, marketing activity, content submissions, service claims, customer communications, and communications with customers or leads.

29. Entire Agreement

These Terms constitute the entire agreement between the Client and the Company with respect to the services described herein and supersede all prior or contemporaneous discussions, representations, proposals, understandings, or communications, whether oral or written.

No verbal statement, sales message, informal assurance, or prior conversation shall modify these Terms unless expressly confirmed by the Company in writing.

30. Severability

If any provision of these Terms is found unenforceable or invalid, the remaining provisions shall remain in full force and effect.

31. Collection Costs & Enforcement Expenses

The Client agrees to pay all costs incurred by the Company in collecting unpaid amounts or enforcing these Terms, including but not limited to attorneys’ fees, court costs, filing fees, collection agency fees, administrative expenses, and related enforcement costs to the fullest extent permitted by law.

32. Injunctive Relief

The Client acknowledges that unauthorized use, copying, imitation, replication, or misuse of the Company’s intellectual property, website systems, design structure, code, or proprietary materials may cause irreparable harm to the Company for which monetary damages alone may be inadequate.

Accordingly, the Company shall be entitled to seek injunctive or equitable relief, in addition to any other remedies available at law or in equity, without the necessity of posting bond where permitted by law.

33. Material Breach

Any failure by the Client to make timely payment, maintain valid billing information, comply with ownership restrictions, or adhere to these Terms shall constitute a material breach of this Agreement.

Upon material breach, the Company may immediately suspend, restrict, or terminate access to the website, dashboard, hosting, maintenance, content updates, care, support, and related services.

34. No Waiver

The failure of the Company to enforce any right or provision under these Terms shall not constitute a waiver of that right or provision.

35. Service Modifications

The Company reserves the right to update, modify, improve, reconfigure, replace, suspend, or discontinue any feature, workflow, technical component, support process, or operational aspect of the services at any time, provided such modification does not fundamentally eliminate the core contracted service during an active paid term.

36. Contact

support@axlestack.com